Products & Troubleshooting
Child lock
Since the child safety lock works differently on our various products, please check which of the following methods is suitable for your product:
1. If there is a child lock button, simply press the button on the back of the hand controller for 4 seconds to activate the child lock. Press the button again to deactivate it.
2. Hold the M button to lock and unlock.
3. Hold the M button and the down button for 5 seconds to activate and deactivate the parental control.
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